Overview
At Mera Agent, we strive to provide exceptional value through our real estate broker tools and services. This Refund Policy outlines the terms under which refunds may be granted for our premium services and subscriptions.
Subscription Refunds
For monthly or annual subscription plans:
- Monthly Plans: Refund requests must be made within 7 days of initial purchase or renewal
- Annual Plans: Refund requests must be made within 30 days of initial purchase or renewal
- Partial Refunds: Calculated based on unused portion of subscription term
- Promotional Periods: Special refund terms may apply during trial conversions
To be eligible for a refund, you must not have used premium features extensively during the refund period (determined at our discretion).
One-Time Service Fees
For one-time services such as premium listings or marketing packages:
- Unused Services: Full refund if service hasn't been activated
- Partially Used: Prorated refund based on unused portion
- Completed Services: Generally non-refundable unless service was materially deficient
Note: Property listing fees are typically non-refundable once the listing has been published on partner portals, except in cases of our error.
Non-Refundable Items
The following are generally not eligible for refunds:
- Third-party costs (MLS fees, credit reports, etc.)
- Custom development work already completed
- Training sessions already conducted
- Services where you've violated our Terms of Service
- Special promotional items with stated "no refund" terms
Refund Credited
Our standard refund Credited for eligible requests:
Submit Request
Contact our support team at support@meraagent.com with your refund request, including your account details and reason for request.
Review Period
We'll review your request within 3-5 business days, during which we may ask for additional information about your usage.
Approval & Processing
If approved, refunds will be credited within 10 business days.
Confirmation
You'll receive email confirmation once the refund has been processed by our payment provider.
Note that it may take additional time for the refund to appear in your account depending on your financial institution.
Special Circumstances
We may make exceptions to our standard policy in certain situations:
- Duplicate Charges: Full refund for accidental duplicate payments
- Service Outages: Credit or refund for significant platform unavailability
- Billing Errors: Immediate correction of any billing mistakes
- Fraudulent Activity: Full protection against unauthorized charges
Credit Options
In some cases, we may offer account credit instead of a monetary refund:
- When requested by the customer
- For partial service issues where credit represents fair compensation
- As a goodwill gesture for service interruptions
Credits never expire and can be applied to any Mera Agent service.
Dispute Resolution
If you disagree with our refund decision:
- Respond to our refund decision email with additional information
- Our senior support team will conduct a secondary review within 5 business days
- If still unresolved, you may escalate to our customer relations team
We're committed to fair resolution of all refund disputes.