Introduction
At Mera Agent, we are committed to safeguarding the privacy of real estate professionals who use our platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access our app and services.
Information We Collect
To provide our real estate brokerage services, we collect various types of information:
- Professional Information: Broker license details, agency affiliation, professional credentials, and transaction history.
- Contact Information: Name, email address, phone number, office address, and other professional contact details.
- Property Data: Listing information, client details (with consent), and transaction records you input into our system.
- Technical Information: IP address, browser type, device information, and usage patterns through cookies and similar technologies.
- Payment Information: Billing details for premium services, processed through secure payment gateways (we don't store full credit card numbers).
How We Use Your Information
Your data enables us to provide and improve our broker services:
- Facilitate property transactions between brokers and clients
- Verify professional credentials and maintain industry compliance
- Provide personalized property recommendations and market insights
- Develop and enhance our broker tools and platform features
- Process payments and deliver service-related communications
- Detect and prevent fraudulent activity in real estate transactions
- Generate aggregated market reports (with all personal identifiers removed)
Data Sharing & Disclosure
We respect the confidentiality of your brokerage information:
- With Your Consent: Property details and contact information may be shared with potential buyers/sellers as part of normal brokerage activities.
- Service Providers: We work with trusted partners for payment processing, cloud hosting, and analytics, all bound by confidentiality agreements.
- Legal Requirements: We may disclose information when required by law or to protect the rights and safety of our users.
- Business Transfers: In the event of a merger or acquisition, user information may be transferred as a business asset.
We never sell your personal information to third-party marketers.
Data Security
We implement robust security measures designed to protect your sensitive brokerage data:
- End-to-end encryption for all property transactions
- Regular security audits and penetration testing
- Role-based access controls within our organization
- Secure data centers with 24/7 monitoring
- Employee training on data protection best practices
Note: While we implement stringent security measures, no internet transmission is 100% secure. We recommend brokers never share sensitive client information through unsecured channels.
Your Rights & Choices
As a professional user, you have control over your information:
- Access and review the personal data we maintain about you
- Request corrections to inaccurate or incomplete information
- Delete or deactivate your account (subject to legal retention requirements)
- Opt-out of marketing communications while retaining service messages
- Export your property data for use with other brokerage tools
Cookies & Tracking Technologies
Our platform uses cookies to:
- Authenticate broker users and maintain secure sessions
- Remember preferences and settings for your convenience
- Analyze platform usage to improve our services
- Deliver relevant property market insights
- Data may be processed in multiple jurisdictions to provide our services
- We implement Standard Contractual Clauses for cross-border transfers
- We comply with applicable data protection laws in all operating regions
You can manage cookie preferences through your browser settings, though some features may not function properly without them.